Frequently Asked Questions

Safety is our top priority. Our hot air balloons are operated by highly trained and experienced pilots, and all of our balloons undergo regular inspections in accordance with international aviation safety standards. We also follow strict protocols for weather assessments and flight operations to ensure a safe and enjoyable experience for all passengers.

We recommend wearing comfortable clothing and sturdy shoes suitable for outdoor activities. Since mornings can be chilly, we advise layering your clothing to ensure you stay warm during the early part of the flight. Please avoid sandals or open-toed shoes if possible.

Yes, for safety reasons, there is a weight limit for passengers, maximum 120 kg (265 lbs) per person. An additional 50% charge will be applied for an individual’s weighing over 120 Kgs.

A typical hot air balloon flight lasts between 45 minutes to 1 hours, depending on weather conditions and flight path. We aim to give you the best experience, allowing ample time to enjoy the stunning views and the peaceful journey through the skies. Kindly note that if the balloon flight lasts for 30 minutes or more, no refund will be provided, regardless of weather-related delays or any other circumstances.

Weather conditions are a critical factor in ensuring a safe flight. If the weather conditions—such as wind, rain, or poor visibility—are not ideal, we may POSTPONE your flight to ensure safety with option to reschedule for another day from same site or from any other site operated by us within East Africa.

Yes, we offer complimentary hotel pick-up and drop-off services for our guests within the specified area of our operation. Our team will coordinate the timing and location for your transfer to ensure a smooth and timely experience. Please let us know your accommodation details when booking your flight.

Absolutely! We encourage you to bring cameras, smartphones, and GoPros to capture the unforgettable views from above. However, we ask that you securely fasten your devices to avoid accidents or dropping them during the flight. Our pilots and crew will also be happy to assist with taking some professional photos during the flight.

Yes! We specialize in creating unique and unforgettable experiences for special occasions like birthdays, anniversaries, engagements, and even proposals. For special rate, write to us.

After the flight, we celebrate the experience with a traditional post-flight celebration, which usually includes elaborated bush breakfast, a champagne toast and a certificate of flight.

Yes, children are welcome on our hot air balloon rides. However, for safety reasons, children must be at least 5 years old and meet the minimum height requirement (usually around 1.2 meters or 4 feet). Additionally, all minors must be accompanied by an adult during the flight. Please contact us for further details if you have young children.

Booking a hot air balloon ride is simple! You can book directly through our website using BOOK NOW button, or feel free to drop your message using contact us page. Our friendly team is happy to assist you in securing your reservation and ensuring you have all the details you need for your upcoming flight.

Terms & Conditions

All hot air balloon flights must be booked in advance. We recommend booking at least 24-48 hours prior to the scheduled flight date, space is subject to availability at the time of enquiry.

Full payment is required at the time of booking to secure your reservation. Once your booking is fully paid, you will receive a confirmation email from our office.

We accept payments via credit card, bank transfer, and other secure payment methods as indicated on our website. Payments must be made in full prior to the flight.

Please check with us at the time of booking

Flights may be cancelled or rescheduled if weather conditions are not suitable for flying (e.g., high winds, rain, low visibility). The decision to proceed with the flight will be made by the pilot and company operations team based on safety considerations. Kindly note that if the balloon flight lasts for 30 minutes or more, no refund will be provided, regardless of weather-related delays or any other circumstances.

Passengers must be at least 5 years old and meet the minimum height requirement (usually around 1.2 meters or 4 feet). Children under 18 must be accompanied by a parent or guardian. Passengers should be in good health and physically able to stand for the duration of the flight and assist with boarding and disembarking.

Passengers are required to meet the balloon’s weight limit for safety. The maximum weight limit is usually 120 kg (265 lbs) per person. An additional 50% charge will be applied for an individual’s weighing over 120 Kgs.

Pregnant women and severe back issues guest are not permitted to fly in the hot air balloon due to safety concerns.

All passengers are required to attend a safety briefing prior to the flight. It is essential to follow all instructions provided by the pilot and crew.

Passengers are responsible for their own personal belongings. The company is not liable for any damage or loss of items during the flight.

Hot air ballooning is an adventure sport. All guests are required to complete and sign an indemnity form before the flight. While we take all precautions to minimize risks, guests fly at their own risk, and by signing the form, you agree to waive any claims against the company for any injuries or damages resulting from the flight.

Our company holds comprehensive insurance to cover the safety of our passengers. However, passengers are encouraged to have personal travel insurance to cover unforeseen circumstances.

All passengers are expected to behave respectfully during the flight and follow the instructions given by the pilot and crew. Disruptive or unsafe behavior may result in removal from the flight without a refund.

Alcohol is not permitted during the flight, and passengers will not be allowed to board the balloon if they are under the influence of alcohol or drugs. Our staff reserves the right to refuse boarding to any passenger deemed unfit to fly.

These terms and conditions are governed by the laws of Kenya (If flying in Kenya) Or laws of Tanzania (If flying Tanzania). Any disputes arising from these terms shall be resolved by the laws of respective country court.